Privacy Policy

Best Tugs LLC and the Best Aviation Products and Best Tugs brands (“Best Aviation,” “we,” “us,” or “our”) respect your privacy. This policy explains the information we collect through this website, how we use it, and the choices available to you.

Information We Collect

We may collect information you provide directly, including your name, email address, telephone number, company, aircraft make and model, aircraft weight, landing-gear details, operating conditions, product interests, and the contents of messages or requests you submit. If online accounts or purchasing are enabled, we may also collect account, order, shipping, billing, and transaction-related information. Payment card information may be processed by a payment provider rather than stored directly by us.

We may automatically receive technical information such as IP address, browser and device information, pages viewed, referring pages, approximate location derived from IP address, timestamps, cookie identifiers, and interactions with the website.

How We Use Information

• Respond to quote, product-information, fitment, sales, and support requests.
• Recommend products and configurations for further review.
• Operate, secure, troubleshoot, and improve the website and our services.
• Process orders and maintain business records when ecommerce is enabled.
• Send transactional communications and, where permitted, marketing communications.
• Comply with legal obligations and protect our rights, customers, personnel, and property.

How Information Is Shared

We may share information with service providers that help us operate our business, such as website hosting, customer relationship management, form processing, analytics, email, ecommerce, payment, shipping, security, and technical-support providers. These may include Kinsta, Copper CRM, WordPress and Avada-related services, Google or YouTube for embedded media, and other providers configured on the website. We may also disclose information when required by law, to protect rights or safety, in connection with a business transaction, or with your direction or consent. We do not state that personal information is sold for money.

Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies for essential website functions, preferences, analytics, security, forms, embedded content, and advertising if enabled. See our Cookie Policy for more information and available controls.

Data Retention

We retain information for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, supporting customers, maintaining transaction and warranty records, resolving disputes, enforcing agreements, and meeting legal requirements. Retention periods vary according to the information and purpose.

Your Choices and Privacy Rights

You may unsubscribe from marketing email using the link in the message. You may also disable cookies through your browser or available website controls, although some features may not work properly.

Depending on where you live and applicable law, you may have rights to request access, correction, deletion, or a copy of certain personal information, or to object to or restrict certain processing. You may also have the right to opt out of certain targeted advertising, sharing, or sales as those terms are defined by applicable law. We may need to verify your request and may retain information where permitted or required by law.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

This website is intended for business and aviation audiences and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website.

Third-Party Websites and Embedded Content

The website may link to or embed content from third parties. Their privacy practices are governed by their own policies, and we are not responsible for those practices.

Changes to This Policy

We may update this policy periodically. The “Last updated” date identifies the most recent revision.

Contact Us

For privacy questions or requests, contact Best Aviation at support@BestTugs.com, call (801) 855-7757, or write to 252 W 3560 N, Spanish Fork, UT 84660.