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Support

Find answers, submit a support request, and access the resources you need to keep your Best Aviation products working at their best.

CUSTOMER SUPPORT

How Can We Help?

Tell us about your tug, aircraft, or support question. Providing the model and serial number helps our team respond more quickly.

For immediate assistance, call (801) 855-7757, extension 2, or email support@BestTugs.com.

Product Selection

How do I choose the right aircraft tug?

Start with the aircraft’s maximum weight, landing-gear configuration, tire or wheel-pant dimensions, preferred operating style, and typical surface and slope. Weight rating alone does not guarantee fitment. Best Aviation should confirm the final tug and attachment configuration for your aircraft.

In many Best Tugs model names, the number indicates the aircraft-weight class in thousands of pounds. For example, an R12 is intended for aircraft up to 12,000 pounds, subject to aircraft-specific fitment and operating conditions.

Yes, with the correct product and attachment. Alpha models use their connecting-arm system. Bravo and Echo configurations may use a Quick Lock Fork with the proper aircraft-specific attachment. Lazy Susan and EZ Load systems are not compatible with wheel-pant aircraft, and Romeo models should not be recommended for wheel-pant aircraft.

Alpha is a lightweight manually operated solution. Bravo is a walk-behind powered tug family with multiple attachment options. Romeo provides remote-controlled aircraft movement. Echo is a ride-on tug family. Final selection depends on aircraft weight, gear geometry, attachment needs, surface, and operating preferences.

Surface and grade affect the force required to move an aircraft. As slope increases, the aircraft’s effective load increases and a larger tug may be required. Alpha is additionally limited by the downward force the operator can apply through the handle. Tell our team about grass, uneven surfaces, slopes, and tight clearances before selecting a tug.

Yes. Provide the aircraft make and model, maximum weight, landing-gear configuration, tire or wheel-pant details, and operating environment. Online product-finder results are preliminary; final fitment should be confirmed by Best Aviation.

Ownership and Support

Best Tugs includes a one-year warranty on parts, excluding batteries, from the date of delivery. The standard warranty excludes labor and shipping. See the Warranty & Policies page for exclusions and claim requirements.

An optional extended warranty may be available. Contact Sales at (801) 855-7757, extension 1, or sales@BestTugs.com for current details.

Contact Support at (801) 855-7757, extension 2, or support@BestTugs.com. Have the tug model and serial number ready. The serial number is located under the control panel.

Contact Best Tugs Support at support@BestTugs.com or (801) 855-7757, extension 2. Manuals and additional support resources will also be linked from the website as they are organized.

Freight is not included unless it is specifically included in an official emailed quote, estimate, or invoice. Delivery schedules are estimates and may be affected by carrier and external delays.

Eligible products may be returned within 30 days of delivery, subject to inspection and deductions for freight, taxes, duties, related fees, damage, and applicable restocking fees. Tugs over 12,000 pounds and special-order units are subject to a 30% restocking fee. Review the Warranty & Policies page before arranging a return.

Support Resources

Quick access to policies, manuals, product information, and sales assistance.

Warranty & Policies

Review warranty coverage, claims, returns, trade-ins, and shipping information.

View Warranty & Policies →

Product Manuals

Find operating instructions, safety information, and product-specific documentation.

Browse Product Manuals →

Product Information

Need help choosing a tug, attachment, power product, or other aviation solution?

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Contact Sales

Speak with our sales team about product availability, quotations, and aircraft fitment.

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